Refund policy

For a Shopify dropshipping store using AliExpress suppliers, your return policy should protect your business while still being fair to customers. Because you don't stock the products yourself, it's a good idea to avoid promising returns that your supplier may not honor.

Here's a Shopify-ready policy you can customize for AmazingGraceTreasures.com.

Return & Refund Policy

Last Updated: July 5, 2026

At Amazing Grace Treasures, we want you to be happy with your purchase. If you experience an issue with your order, we're here to help.

Returns

Returns are accepted within 30 days of delivery for eligible items.

To qualify for a return, items must:

  • Be unused and in their original condition.

  • Include all original packaging and accessories.

  • Not be marked as non-returnable.

To start a return, please contact us at support@amazinggracetreasures.com before sending any item back.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made products

  • Clearance or final sale items

  • Gift cards

  • Hygiene or personal care items (when applicable)

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

If approved, we will provide a replacement or refund at no additional cost.

Refunds

Once your return has been received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Shipping charges are generally non-refundable unless the return is due to our error or a damaged or defective product.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was damaged in transit.

  • The incorrect item was received.

  • The product is defective.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Lost Packages

If your package appears lost, please contact us. We will work with the shipping carrier and supplier to resolve the issue as quickly as possible.

Contact Us

For return requests or questions, contact:

Amazing Grace Treasures
Email: support@amazinggracetreasures.com